Effective Date: 20 June 2025
Welcome to DoubtSolving.com. These Terms and Conditions (“Terms”) govern your use of our website, mobile application, products, and services — including but not limited to the Live Doubt Solving Subscription Plans (1 Month, 3 Months, 6 Months, Yearly).
By using our platform, you agree to be legally bound by these Terms. If you do not accept these Terms, you should not use our services.
1. Acceptance of Terms
By accessing DoubtSolving.com or purchasing any subscription, you confirm that:
- You are at least 13 years old (with parental consent if under 18)
- You understand and agree to these Terms
- You will use the services only for lawful academic purposes
2. Services Overview
We offer educational support services including:
- 1-on-1 live doubt solving via chat, voice, or video
- NEET/JEE mock tests, CBSE quizzes, previous year papers
- Performance tracking, custom test generation, and reward-based leaderboards
You must have an active internet connection and a registered account to access the services.
3. Subscription Plans & Access
We provide various plans:
- 1 Month Subscription (₹750)
- 3 Months Subscription (₹1,490)
- 6 Months Subscription (₹2,890)
- Yearly Subscription (₹4,890)
Each plan includes features as described on our pricing page. Plans are time-bound and access ends upon expiry.
4. Account Responsibilities
- You are responsible for your login credentials and must keep them secure.
- Sharing accounts or credentials with others is strictly prohibited.
- Any misuse or suspicious activity may lead to account suspension or termination.
5. Refund Policy
- All subscription purchases are non-refundable once activated.
- We do not offer partial refunds for unused days.
- Exceptions may be made in case of technical errors caused by our system.
Please review our detailed Refund & Cancellation Policy.
6. Acceptable Use Policy
While using our platform, you agree to:
- Use the platform solely for educational purposes
- Not abuse tutors or support staff
- Not record, distribute, or share live sessions without permission
- Avoid spamming, cheating, or violating testing policies
Violation of any of these may lead to immediate suspension without refund.
7. Tutor Conduct and Availability
- All tutors are verified professionals.
- We aim to maintain 24/7 tutor availability but cannot guarantee real-time access during peak hours.
- We reserve the right to block or change tutors based on conduct or performance.
8. Intellectual Property
All content — including doubt-solving session materials, mock tests, UI, design, and trademarks — is the intellectual property of DoubtSolving.com.
You may not:
- Copy, modify, or reproduce any content without permission
- Resell, republish, or redistribute platform content
9. Privacy & Data Protection
We collect and use your data as per our Privacy Policy.
- All sessions are encrypted and may be recorded for quality and safety
- Your personal information is never shared without consent
10. Modifications to Terms
We may modify these Terms at any time. Updates will be posted on this page and are effective immediately. Your continued use of the platform indicates acceptance of the updated Terms.
11. Termination of Service
We reserve the right to:
- Suspend or terminate accounts that violate our policies
- Discontinue access to certain features
- Deny service in case of suspected fraud, abuse, or legal non-compliance
No refund will be issued for terminated accounts.
12. Third-Party Services
We may use third-party payment gateways, video call services, or analytics tools. You agree to abide by their respective terms of use as applicable.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any dispute shall be resolved in the courts located in [Insert City, e.g., Delhi or Bengaluru], India.
14. Contact Us
If you have questions about these Terms, please contact us:
- 📧 Email: support@doubtsolving.com
- 🌐 Website: https://doubtsolving.com
- 📍 Business Address: [Insert Address]
By subscribing to any plan or using DoubtSolving.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.