Return and Refund Policy
Last Updated: 20 June 2025
At DoubtSolving.com, we are committed to providing students with high-quality, affordable, and effective doubt-solving experiences. However, since our services are digital and usage-based, we have a specific refund policy outlined below.
🧾 1. General Policy
All purchases made on DoubtSolving.com — including subscription plans for live doubt-solving — are non-refundable once activated or used, in part or full.
💰 2. When Refunds May Be Considered
We may issue a partial or full refund under the following exceptional circumstances:
-
❌ Payment charged but service not activated
-
⚠️ Technical issues on our side that prevented access
-
🧑🏫 No tutor availability for extended periods after repeated attempts
-
🔁 Duplicate or accidental payment for the same plan
To be eligible, your request must be raised within 72 hours of the transaction by writing to ask@doubtsolving.com with your registered email and payment receipt.
🚫 3. Non-Refundable Situations
Refunds will not be issued in the following cases:
-
Plan already used (even partially — i.e., doubts posted or sessions initiated)
-
Dissatisfaction with tutor style or explanation
-
Change of mind after successful activation
-
Issues caused by poor internet connectivity or device problems on your end
-
Subscription expired and you forgot to use it
We offer low-cost, flexible plans so students can try short-term plans before committing to longer durations.
🔄 4. Plan Upgrade or Switch
If you wish to upgrade your plan or switch to a longer-duration package, we can help you adjust the remaining balance (if eligible). Please contact our team at ask@doubtsolving.com for manual assistance.
⏱️ 5. Refund Timeline
If a refund is approved, it will be processed within 7–10 working days to the original payment method.
📩 Contact for Support
For any return, refund, or billing-related issues, please reach out to:
Email: ask@doubtsolving.com
Telegram Support:
Office Address: MHS Technologies, Bangalore, Karnataka, India
We value your trust and aim to provide a smooth, fair experience. If you face any concerns, our support team is always here to help.