🔒 Privacy Policy
Last updated: 20 June 2025
Thank you for choosing DoubtSolving.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our app, website, and services.
1. 📥 Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
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Name
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Mobile number
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Email address
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Class and academic interests
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Profile image (optional)
b. Educational Activity
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Doubts you post (text, images, voice)
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Live session chats and voice/video recordings (for quality purposes)
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Quiz and test performance history
c. Device & Usage Data
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IP address, device type, OS version
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App usage behavior (pages visited, session length)
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Cookies (on the website)
2. 🔐 How We Use Your Information
We use your data to:
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Provide 1-to-1 doubt-solving and live tutoring sessions
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Improve app performance and personalize user experience
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Track progress, history, and saved doubts
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Inform you of new features, updates, or promotions
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Prevent fraud and ensure user safety
We do not sell your data to any third party.
3. 🧑🏫 Tutor-Student Interactions
All tutor sessions (chat, call, video) may be monitored or recorded to ensure quality and student safety. Tutors are trained to handle doubts professionally and respectfully. Abuse or misuse from either side may lead to account suspension.
4. 🛡️ Data Security
We use industry-standard security protocols to protect your personal and academic data. All sensitive information is stored in encrypted form. Only authorized team members have access to your data.
5. 🧠 Student Safety
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We never ask for unnecessary personal data like bank details, Aadhaar, or passwords.
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If any user or tutor violates safety standards, please report immediately at ask@doubtsolving.com
6. 📤 Third-Party Tools
We may use tools like Google Analytics, Firebase, or Razorpay for performance tracking and payments. These platforms follow strict security and compliance rules.
7. 📲 Your Rights
You have the right to:
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View your personal data
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Request correction or deletion
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Deactivate or permanently delete your account
Simply write to us at ask@doubtsolving.com or through the in-app support.
8. 👥 Children’s Privacy
Our platform is intended for students aged 13 and above. Children under 13 must use the app under parental guidance.
9. 🔄 Changes to This Policy
We may update this policy from time to time. We’ll notify you via app, website, or email if major changes occur.
Last updated: 20 June 2025
📞 Contact Us
For any privacy-related questions or concerns, reach us at:
Email: ask@doubtsolving.com
Office Address:
MHS Technologies
Indiranagar, Bangalore – Karnataka, India
Website: https://doubtsolving.com